Refund policy

Returns

Arrived damaged or faulty?

Sorry about that. Email hello@thatmugstore.com within 14 days of delivery with your order number and a photo, and we'll send a replacement or a refund, whichever you prefer. You don't need to send the broken mug back.

Changed your mind?

Designs that aren't personalised can be returned within 14 days of delivery, unused and in their original packaging. Email us first and we'll explain how to send it back. Once it arrives, we'll refund the price of the mug.

Personalised mugs

Because we print them with your words, personalised mugs can't be returned for a change of mind. Please check the spelling before you order. If we get something wrong, we'll put it right.